TERMS & CONDITIONS
At Dog Paw Gift Cards, we are firmly committed to provide our customers with the highest quality of service. This page is to inform you about the terms and conditions of our website.
Our terms and conditions may be updated or changed without notice at any time.
General Terms and Conditions
All orders and redemptions are subject to review. We reserve the right to cancel any order we suspect is related to fraudulent activity.
In the event an order or redemption is in question, we will send you an email requesting further correspondence. If we do not receive a
reply within a 24-hour period, the order in question can be cancelled.
Electronic Communications
When you visit our website, place an order, redeem a gift certificate, or send e-mails to us, you are communicating with us electronically
and you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our website.
You agree that all agreements, notices, disclosures and other communications that we provide to you electronically
satisfy any legal requirement that such communications be in writing. Your consent to enter into this agreement electronically
covers current transactions only. Future correspondence relating to other matters (i.e. future orders, redemptions, customer service
inquiries and marketing) will require additional consent.
Hours of Operations
Orders can be placed online 24 hours a day, 7 days a week, 365 days a year. Orders
are shipped within 48-hours from the date of purchase with the exception of all major holidays and weekends. Your order is complete when you receive your
Order Confirmation Number.
Dog Paw Gift Cards Offices will be closed in honor of the following national holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
Payment Options and Billing Inquiries
All prices are in U.S. dollars. All purchases made on this site will appear as “Dog Paw GC” on your credit card statement.
We accept debit cards, Visa, MasterCard, Discover, American Express, eCHECKS, and PayPal. When we process credit card transactions,
we use high security e-commerce technology to encrypt your personal information. In addition, we use Secure Sockets Layer (SSL)
so that only we can read your personal information. It is statistically safer to use your credit card over the Internet
than in a restaurant or department store.
If you have a question regarding your payment or bill, please email us your inquiry by filling out the form listed under Customer Service. One of our customer service representatives will get back to you within 48-hours either by phone or by email.
Order Confirmation
An Order Confirmation Number is generated immediately following the completion of your order.
The same Order Confirmation Number is emailed to the address you provided including all of the
information you submitted with your order. If you believe you completed your order but did not
receive an Order Confirmation Number, please check your spam or junk mail folder in case the email
confirmation has been filtered. Otherwise, it is likely that your order was not submitted successfully.
If you have a question regarding your Order Confirmation Number, please email us your inquiry by
filling out the form
listed under Customer Service.
One of our customer service representatives will get back to you within 48-hours either by phone or by email.
Secure Ordering
All Purchases (online credit card transactions) made at Dog Paw Gift Cards are handled
by PayPal and Google CheckOut, our third party payment processing providers. When
Paypal or Google CheckOut billing form asks customers to enter sensitive information
(such as credit card number) that information is encrypted and is protected with
the best encryption software in the industry - Secure Socket Layering (SSL) - that
ensures safe transmission of your personal information.
Order Status
We will keep you informed as to the status of your order via email.
If you have a question regarding your order, please email us your inquiry by filling out the form listed under Customer Service. One of our customer service representatives will get back to you within 48-hours either by phone or by email. For prompt service, please include your Order Confirmation Number if available.
Merchant List
The merchants available at Dog Paw Gift Cards are subject to change without notice. Dog Paw Gift Cards makes
no guarantee that the merchants will remain the same or that a particular merchant will be available at all
times. The customer is subject to the limitations and rules of the merchant whose gift card the customer
redeems. Dog Paw Gift Cards is not responsible for any restrictions or terms and conditions of any merchant's
gift card. Dog Paw Gift Cards is not responsible for merchants that are no longer in business or that change
their location. Dog Paw Gift Cards may not be held responsible for the actions, product, or content of any merchant.
Dog Paw Gift Certificates
Dog Paw Gift Certificates are only redeemable online at www.DogPawGiftCards.com and cannot be redeemed in merchant stores,
at merchant websites, or for cash.
Shipping
Dog Paw Gift Cards cannot ship internationally, to P.O. Boxes, or APO/FPO addresses.
All orders are subject to a verification process, and any information submitted that does not verify with a customer's financial institution may cause delays.
Dog Paw Gift Cards is not responsible for orders that are not received due to the customer inputting incorrect or incomplete delivery information.
Returns and Exchanges
Merchant gift cards and Dog Paw Gift Certificates are not exchangeable for cash, cannot be returned or refunded,
and cannot be replaced if lost or stolen.
Lost or Stolen Certificates
Dog Paw Gift Cards will not replace any Dog Paw Gift Certificates or merchant gift cards that are lost or stolen
after being received. If an order has not arrived at the customer's shipping location within 14 days from date of
purchase, Dog Paw Gift Cards may cancel and replace the order after further review and investigation.
Dog Paw Gift Cards is not responsible for merchandise that is undeliverable or not received due to the purchaser's failure to enter accurate delivery information, including physical and email addresses, or when 60 days have passed since the date of purchase.
Expiration
Merchant gift cards all have unique terms and conditions that are stipulated by the merchant. Many merchant
gift cards do not expire, but others may carry an expiration date of anywhere from 12 to 24 months from the date of
issue. It is the responsibility of the customer to find out the merchants specific terms and conditions regarding expiration.
For further information, please contact the merchant directly by calling the phone number listed on the back of the card or by visiting the merchant's website.
Dog Paw Gift Certificates do not expire.
Contacting Dog Paw Gift Cards
If you have any questions regarding our terms and conditions or the practices of this website, please email
us your inquiry by filling out the form
listed under Customer Service.
One of our customer service representatives will get back to you within 48-hours either by phone or by email.
Mailing information
Dog Paw Gift Cards
PO Box 4435
El Dorado Hills, CA 95762