Dog Paw Gift Cards values each and every one of our customers and that is why we make customer service our top priority! We understand that you want answers to your questions.
For your convenience, we provide two ways to get a response to your inquiry:
Frequently Asked Questions:
The fastest way to get an answer to your question is our Frequently Asked Questions page. There you will find detailed responses to a majority of the customer service inquiries that we receive. If you need additional assistance, please contact us by email.
Email:
Email us your inquiry clicking on the “Contact Us” link located at the bottom of
the homepage. One of our customer service
representatives will get back to you within 48-hours either by phone or by email.
Hours of Operations
Holidays
Payment Options and Billing Inquiries
Order Confirmation
Order Status
Delivery Information
Changing or Canceling Your Order
Hours of Operations Top
Orders can be placed on-line 24-hours a day, 7 days a week, and 365 days out of the year. Orders are shipped within 48-hours from the date of purchase with the exception of all major holidays and weekends.
Holidays Top
Our administrative offices are closed in honor of the following national holidays:
New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and
Christmas Day.
In addition to the holidays listed above, please take note of the following U.S. Postal holidays in which mail is NOT delivered: Martin Luther King Jr's Birthday, Washington's Birthday (President's Day), Columbus Day and Veterans Day.
If you placed an order or redeemed any Dog Paw Gift Certificates 3-5 days prior to any of the holidays listed above, please expect a 2-3 day delay.
Payment Options and Billing Inquiries Top
All prices are in U.S. dollars. We accept debit cards, Visa, MasterCard, Discover, American Express, and PayPal. All purchases (online credit card transactions) made
at Dog Paw Gift Cards are handled by PayPal, our third-party payment processing
provider. When we process credit card transactions, we use high security e-commerce technology to encrypt your personal information. In addition, we use Secure Sockets Layer (SSL). It is statistically safer to use your credit card over the Internet than in a restaurant or department store.
All purchases made on this site will appear as “Dog Paw GC” on your credit card statement. If you have a question regarding the charge on your credit card statement, please contact us via email by clicking
on the “Contact Us” link located at the bottom of the homepage.
One of our customer service representatives will get back to you within 48-hours
either by phone or by email.
Order Confirmation Top
Upon completion of your order, you will receive an email with your Order Confirmation Number. That is the number we use to
track your order and keep you posted via email as to the status of your order. If you believe you completed your order but did not receive an email confirmation,
please check your spam or junk mail folder in case the email confirmation has been filtered. Otherwise, it is likely that your order was not submitted successfully.
If you have a question regarding your
order, please contact us via email by clicking on the “Contact Us” link located
at the bottom of the homepage. One
of our customer service representatives will get back to you within 48-hours either
by phone or by email.
Order Status Top
We will keep you posted via email as to the status of your order.
To check the status of your order, please contact us via email by clicking on the “Contact Us” link
located at the bottom of the homepage. One of our customer service representatives
will get back to you within 48-hours either by phone or by email.
Delivery Information Top
Dog Paw Gift Cards cannot ship internationally, to P.O. Boxes or APO/FPO addresses.
All orders are subject to a verification process, and any information submitted that does not verify with a customer's financial institution may cause delays.
Dog Paw Gift Cards is not responsible for orders that are not received due to the customer inputting incorrect or incomplete delivery information.
Please take note of the following U.S. Postal holidays in which mail is NOT delivered: New Year's Day, Martin Luther King Jr's Birthday, Washington's Birthday (President's Day), Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day.
If you placed an order or redeemed a
Dog Paw Gift Certificates 3-5 days prior to any of the holidays listed above, please
expect a 2-3 day delay.
Changing or Canceling Your Order Top
If your order requires a change or needs to be cancelled, please contact us as soon as possible. You may do so by responding
to your order confirmation email sent by Dog Paw Gift Cards or by clicking on the
“Contact Us” link located at the bottom of the homepage.
We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been prepared for delivery.
Dog Paw Gift Cards Top
PO Box 4435
El Dorado Hills, CA 95762
email@dogpawgiftcards.com
Thank you for visiting Dog Paw Gift Cards!